COVID-19 Safety Measures & Responses

The safety of staff and guests is of paramount importance to both our hotel, and the JJW Group. To this end we have set up a COVID-19 taskforce to implement a range of new safety policies and procedures, in order to provide the safest possible surroundings for guests and our hotel family.

These policies have been based on the official local, national and international guidelines. Our taskforce has ensured that all of our new policies take these guidelines further, to deliver safety initiatives that go above and beyond industry standards – to deliver the safest environment possible.

All staff have undergone rigorous training procedures to ensure the hotel is prepared to welcome our guests to safe, luxury surroundings; and our taskforce and cleaning teams are working around the clock to keep all areas of the hotel safe and secure.

We will continue to update these pages with the latest information, along with a range of important questions and answers.

FAQ’s On Hotel Balzac’s New COVID-19 Safety Policies:

Q: What new cleaning procedures are in place because of COVID-19
A: We have appointed a JJW France taskforce and implemented a range of new cleaning and safety initiatives across all departments and all amenities. From hand sanitisers, to regular disinfecting of all public areas we have teams working around the clock to make this the safest possible place for guests and staff. Read about our new initiatives to keep you safe here.

Q: How my arrival and departure are prepared by the hotel?
A: We have implemented a number of new rules to facilitate your arrival and departure. See our new range of initiatives here.

Q: How has dining changed at the hotel?
A: We have implemented a number of social distancing policies along with new cleaning initiatives. For example, buffets will no longer be self-service and different seating times will be offered to reduce restaurant numbers. See our new range of initiatives here.

Q: I’m still worried about Corona, can I rebook my stay?
A: Yes, of course. Nothing is more important to us than your safety, and we understand that some people may not want to travel right away. Please see our new guest safety guidelines to see all the new measures in place. You can find all the information needed regarding rebooking your stay here.