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Reception, Check-In & Check-Out

Safety Information & New Procedures

All Reception staff are fully trained on all aspects of safety and prevention measures for COVID-19. As key members of the hotel’s safety taskforce they are here to ensure a smooth, safe environment for both guests and team members in all aspects of check in / check out and guest services.

Reception Procedures: Social Distancing and Hand Hygiene

  • Acrylic protection barriers in place at the reception desk
  • Branded signs in place to measure social distancing whilst waiting for service
  • Hourly cleaning of all desk and common furniture
  • Cleaning of computer, keyboard and card terminal after every check in / check-out
  • Hand sanitizer dispensers in place in all public areas
  • Guest’s check-in, check-out times, credit card and required information will be registered into our system to limit the touch points and waiting
  • No touch payment and electronic invoice sent by email are encouraged
  • Room keys are collected into one box at the Reception

Equipment Located at Reception

First aid kits have been updated to include the following items:

  • Wipes with disinfectant alcohol solution
  • Protective masks (disposable) and goggles
  • Disposable gloves
  • Disposable apron
  • Disposable gowns with sleeves