Reception, Check-In & Check-Out

All Reception staff are fully trained on all aspects of safety and prevention measures for COVID-19. As key members of the hotel’s safety taskforce they are here to ensure a smooth, safe environment for both guests and team members in all aspects of check in / check out and guest services.

Reception Procedures: Social Distancing and Hand Hygiene

• Acrylic protection barriers in place at the reception desk
• Branded signs in place to measure social distancing whilst waiting for service
• Hourly cleaning of all desk and common furniture
• Cleaning of computer, keyboard and card terminal after every check in / check-out
• Hand sanitizer dispensers in place in all public areas
• Guest’s check-in, check-out times, credit card and required information will be registered into our system to limit the touch points and waiting
• No touch payment and electronic invoice sent by email are encouraged
• Room keys are collected into one box at the Reception

Equipment Located at Reception

First aid kits have been updated to include the following items:

• Wipes with disinfectant alcohol solution
• Protective masks (disposable) and goggles
• Disposable gloves
• Disposable apron
• Disposable gowns with sleeves